Hi, After updating my surface pro 3 to windows 10 it is stuck on the ’Surface’ screen. I went to Microsoft.com/surface and download my Surface recovery image. I tried both of the images: Surface Pro 3 - Windows 8.1 and Surface Pro 3 - Windows 10 Version 1511. I formatted a usb drive as FAT32 copied the images to the drive, plug in into the surface, but I am still stuck at the same screen after turning it on while holding the volume down key. Does anyone have any suggestings?