Stuck on Setup Page

Discussion in 'Microsoft Surface Pro 2' started by retcgav8r, Jan 18, 2015.

  1. retcgav8r

    retcgav8r New Member

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    After leaving my SP2 for a few hours, I returned to find a black setup screen with five menu items and "Exit Setup" as options. Tried exiting setup without saving configuration, tried hard shutdown, etc. When restarting, the SP2 opens to the Setup Page. How can I get past this page?
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    As in new computer setup or an application installation?
     
  3. retcgav8r

    retcgav8r New Member

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    Computer setup, I believe. Menu options are:

    Trusted Platform Module (TPM)...(Enabled)
    Secure Boot Control (Enabled)
    Install Default Secure Boot Key [Yes or No]
    Delete All Secure Boot Keys [delete secure boot keys & databases to reset platform to Setup Mode]
    Exit Setup [Save Configuration and reset? Yes or No]

    Version 2.15.1236
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Ok.... that is the Firmware Screen, select exit and click yes let it reboot.... if it returns to this screen make sure no USB devices are attached and try again.
     
  5. retcgav8r

    retcgav8r New Member

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    Sorry, but it keeps returning to the Setup screen. Nothing is plugged in. Any other ideas? Many thanks.
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Time to call support, as that would point to an unreachable Boot Device...
     
  7. retcgav8r

    retcgav8r New Member

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    Thanks very much. I'll pursue that tomorrow. I see you're in Seattle. Heck of a game. Go Hawks!
     
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  8. jnjroach

    jnjroach Administrator Staff Member

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    That is was....had us on the edge of seat....hopefully the Seahawks will decide to play all 4 quarters in 2 weeks :)
     
  9. New2ToMe

    New2ToMe Member

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    Mine did that after the last update which was "firmware only" that I did Friday or Saturday. I let it stand for 20-minutes and still nothing.

    I then unplugged the USB hub and Display adapter and held down the start button for 20-seconds and let is shut down. Then restarted and it went through the firmware installation and has been fine ever since. Using it for this reply! :)
     
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  10. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    I couldn't believe my eyes, I figured someone must have paid the Packers for all those short arm missed tackles in the last 4 minutes. :) The Seahawks really only played about 8 minutes so 2 quarters might be enough in the SB if they can muster it. :)
     
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