Stuck on surface screen

Discussion in 'Microsoft Surface Pro 4' started by outexan, Dec 19, 2015.

  1. outexan

    outexan New Member

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    i was using my surface 4 last night and this morning it was out of battery so I plugged it in and now it just has black screen saying surface. I tried resetting. Any other ideas?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Try Press and hold the power button on your Surface for 30 seconds.
    After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
    The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
    After you release the buttons, wait 10 seconds. If you are in the UEFI, exit and restart.
    otherwise, Press and release the power button again to turn your Surface back on.
     

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