Stuck Shift, Ctrl and Alt Keys - Type Cover Keyboard

Discussion in 'Microsoft Surface Pro 2' started by kozak79, Feb 3, 2014.

  1. kozak79

    kozak79 Active Member

    Joined:
    Nov 15, 2013
    Messages:
    296
    Likes Received:
    60
    Trophy Points:
    28
    Hey, I have a Surface Pro 2 256GB with Type Cover Keyboard and when I'm using some applications, mainly Photoshop CS6, randomly, Shift, Ctrl or Alt will get stuck on. To reset it I have to just press them a bunch of times. It's not mechanical, as the keys mechanically don't get stuck, seems to be a software/driver thing.

    Anyone experience this? I searched google and it appears to be a problem going back to the original Surface Pro when using the Type Cover with a Mouse (Bluetooth or wired). I've not found a solution when searching, has anyone been able to solve this?
     
  2. jrapdx

    jrapdx Member

    Joined:
    Jan 14, 2014
    Messages:
    259
    Likes Received:
    21
    Trophy Points:
    18
    Location:
    Oregon
    My oh my, a sore subject indeed. Just a few minutes ago, typing in a comment on this very forum, all of a sudden the cursor disappears, though I can still enter characters, hard to tell where that will happen. Now I'm not the world's best typist, well, actually I'm lousy at it. But such events don't help my productivity a bit. And it's not rare either.

    Of course, it's possible the keyboard could have a mechanical issue. Even if the key moves up/down when pushed doesn't mean the electrical contact is activated, or the contact stops when the key rebounds. That's not very likely, but I have experienced it before with keyboards.

    OTOH there have been complaints about keyboard glitches with the SP2, possibly associated with driver/FW bugs. What to do? Sometimes when the keyboard acts funky, putting the SP2 to sleep for a second will help. Switching to another window, or waiting a few seconds for the keyboard to "revive" weirdly works once in a while. You might try a different keyboard to see if the problem lies in the original keyboard or affects any keyboard employed.

    But it's been largely a mystery to me. There may be a brilliant idea out there about resolving SP2/keyboard issues, but I've haven't encountered it yet.
     
  3. Ruffles

    Ruffles Active Member

    Joined:
    Feb 19, 2013
    Messages:
    381
    Likes Received:
    67
    Trophy Points:
    28
    I've had this happen using CS6 as well. It caught me by surprise as I've never had it in other applications. Sorry I don't have a solution. I'm just glad it wasn't my imagination :).
     
  4. habitats

    habitats New Member

    Joined:
    Dec 26, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    This happens here as well.

    Surface Pro 2, Type Cover 2.

    I use a BlueTooth mouse with my surface (Microsoft Sculp). May or may be related.
     
    Last edited by a moderator: Feb 25, 2015
  5. habitats

    habitats New Member

    Joined:
    Dec 26, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    This is still a major issue and is definitely not related to either Adobe CS6 or my Sculp mouse. It happens regardless.

    No one else experiencing this?
     
  6. Dayton

    Dayton Member

    Joined:
    Dec 19, 2013
    Messages:
    75
    Likes Received:
    2
    Trophy Points:
    8
    Alt key sticks on my Type Cover 2, notice this when a double-click doesn't result in an open but instead properties display.
     
  7. drolem

    drolem Active Member

    Joined:
    Aug 9, 2013
    Messages:
    293
    Likes Received:
    36
    Trophy Points:
    28
    Location:
    98052
    I don't remember those modifier keys getting stuck, but I've seen regular keys getting stuck, and <Enter> not working until a restart. (detach/attach wouldn't fix it) So I strongly suspect that it's a driver issue.
     
  8. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    I don't use Photoshop or any art software. I recall happening twice to me. Same with the track pad stop working.
    The track pad was an easy fix, close the cover (even if you set Windows to not go to sleep when you do this), wait a few seconds, open it up, voila it works. I think it's the accelerometer getting confused. Those with a Wii or PlayStation Move knows this, happens rarely, but happens. Accelerometers aren't reliable. They probably confuses the drivers by reporting wrong information or too fast or something, which make the track pad disable but not the keyboard (driver bug). By closing the keyboard and waiting a few second, it seams to recalibrate the accelerometer, the same way you position the Wiimote on a table for a few seconds on a table, and everything works perfectly after that. That would be my guess.

    As for the key pressed, I think it happened on rare occasion after I quit from Civ 5, despite not using the keyboard in the game due to multi-touch control support.
     
  9. chrisleung

    chrisleung Member

    Joined:
    Aug 30, 2013
    Messages:
    58
    Likes Received:
    13
    Trophy Points:
    8
    Location:
    San Francisco, Shanghai
    This stuck-ctrl/alt/shift issue exists for me on the Surface Pro with Type Cover 1 and Surface Pro 2 with Type Cover 2. Very annoying.
     
  10. Philtastic

    Philtastic Active Member

    Joined:
    Jan 4, 2014
    Messages:
    380
    Likes Received:
    75
    Trophy Points:
    28
    Location:
    Canada
    My Device:
    SPro4
    I used to have this problem but, for some reason, I don't seem to be having it now. Recently, I was noticing it a lot while playing Diablo 3 - my shift key would get stuck and I'd end up punching air instead of moving. I don't remember if there was a recent update that I installed but, for the last couple of days, I haven't had this happen.
     
  11. mtalinm

    mtalinm Active Member

    Joined:
    Feb 14, 2013
    Messages:
    602
    Likes Received:
    85
    Trophy Points:
    28
    Yes, happens frequently.
     
  12. magoonix

    magoonix New Member

    Joined:
    Mar 28, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    I'm experiencing the same problem with my weekold system.
    Has anyone been in contact with M$ about this, are they looking into this?
     

Share This Page

Search tags for this page

shift key not working surface pro

,
surface pro 2 shift key sticking
,

surface pro 3 shift lock

,

surface pro 3 shift stuck

,

surface pro 3 unlock ctrl stuck

,
surface pro alt key stuck
,
surface pro keyboard keys not working
,
surface pro keys stuck
,
surface shift key
,
type cover fn stuck