Stylus not working after Windows update

Discussion in 'Microsoft Surface Pro' started by Stevie, Jan 18, 2014.

  1. Stevie

    Stevie New Member

    Joined:
    May 13, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Since I use my stylus all the time (well, not all the time--now I'm using my finger. It is unbelievable how accurately my writing, by index finger, is interpreted, with almost 100% accuracy. Another reason I love my SP, although, MS really needs to get it together, and write their updates so they don't regularly disable the stylus on their flagship product.) ...I digress...As I was about to say...

    With last night's update, my stylus does not work, beyond the sign-in page. l am able to use the stylus to enter my picture password, but once I get to the Start screen, or the desktop, the stylus is non-functional. How do I get it up and running again?

    It's kind of cool to use my finger to write...but it's very slow. And I can't remember where I put my keyboard. :) Thanks in advance for you help!
     
    Last edited: Jan 18, 2014
  2. krypticide

    krypticide Member

    Joined:
    Oct 27, 2012
    Messages:
    70
    Likes Received:
    2
    Trophy Points:
    8
    Try a "full reset": hold down up button and power, wait for the Surface logo to flash, then boot normally. Might have to check that your time settings are correct afterward.
     
  3. Stevie

    Stevie New Member

    Joined:
    May 13, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Thank you for your quick reply! Just did a full reset. Exactly the same symptoms. It's interesting that I can use the stylus to enter the password, and that the stylus "icon" (the little dot that hovers like a mouse icon -- not sure what to call it) shows when the start screen is loading, but it disappears, and the stylus becomes disfunctional, as soon as the start screen finishes loading. I forgot to mention, prior to my last post I uninstalled and reinstalled the Wacom driver.

    Any other ideas?
     
    Last edited: Jan 18, 2014
  4. benjitek

    benjitek Active Member

    Joined:
    Jan 7, 2014
    Messages:
    622
    Likes Received:
    70
    Trophy Points:
    28
    My Device:
    SPro2
    Did you call Microsoft tech support?
     
  5. drolem

    drolem Active Member

    Joined:
    Aug 9, 2013
    Messages:
    293
    Likes Received:
    36
    Trophy Points:
    28
    Location:
    98052
    This means that driver for the stylus is messed up. First, take a look at Device Mangler, and see if you have a device banged out -- question mark, exclamation mark, whatever. Also, see if there's a corresponding error entry in the event log.
     
    1 person likes this.
  6. Stevie

    Stevie New Member

    Joined:
    May 13, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Sorry not to respond sooner. I did have to uninstall/reinstall the driver. Things have been working well since, knock on wood. Thanks for your help Drolem.
     

Share This Page

Search tags for this page
stylus not working windows 10
,
surface pen not working after update
,
surface pro 2 stylus not working after windows 10 upgrade
,
surface pro 3 stylus not working windows 10
,

surface pro stylus not working

,
surface pro stylus not working after 8.1
,
surface pro stylus not working after update
,

surface stylus not working

,
windows 10 stylus not working
,
windows 8.1 update mess up surface pro