Surface 2 and ad.thereafterby~

Discussion in 'Microsoft Surface 2' started by ntev, Jan 10, 2015.

  1. ntev

    ntev New Member

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    Upon using my Surface 2 today, internet explorer seems to be plagued by malware or something of there sort where it redirects every webpage to [link redacted by Forum Moderator] , which then will not let me browse the internet further and continuously prompts a download of an unknown file. This file cannot be run because it is not from the 'Windows Store', nor should it be because it simply contains malicious programs. My problem therein lies on how do I get rid of this.

    I've found this help page today, http://windowsproblemshelpcenter.blogspot.it/2015/01/how-to-remove-adthereafterbycom-pop-up.html which goes through several steps of how to rid this problem. And I've tried what I can, resetting the browser settings, adding a proxy under LAN settings, and even going into the Registry on the Surface to try and comb it. There problem is that the RT does not have the same registries as this website describes so I don't really know what to do in there. And I also cannot download any registry cleaner or adware remover because none exist on the 'Windows Store'.


    Frankly, this is really annoying being limited and unable to download/run programs because everything needs to come from the 'Store' but I've learned my lesson. Won't be getting something like this again, yet I still need this problems fixed. How do I go about fixing this?
     
    Last edited by a moderator: Jan 10, 2015
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    First please report this to Microsoft so they are aware of it.
    http://www.microsoft.com/surface/en-us/support/contact-us

    Are you using the Desktop IE browser? Or IE from the Start Screen?

    Reboot,
    Then do not open the browser and go to Control Panel.
    (Desktop, hold Start icon a few seconds and select Control Panel from the menu)
    Change the View to large icons
    Launch Internet Options
    Select Advanced Tab
    Reset Internet Explorer Settings
    Close
    Reboot again
    See if its fixed...
     
  3. ntev

    ntev New Member

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    Problem still persists.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Is it the same with either MUI IE or Desktop IE?

    Do you have an Asus Router? Is the Surface 2 the only computer in your location affected?
     
  5. ntev

    ntev New Member

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    Not sure what MUI is, but if you're asking if it's the application from the list of apps not on the Desktop, then yes.

    Both are affected by it.

    I'm currently posting on my home computer, no problems. Router is a netgear.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    What add-ons do you have in IE
    In Desktop IE tap the gear and select Manage Add-ons
    This is what I have
    addons.PNG
     
  7. ntev

    ntev New Member

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    Only add-on I have is the

    Shockwave Flash Object, which is published by Microsoft, and is seen on your list as well.


    Nothing else.
     
  8. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Check the Names, dates, and sizes of the files in c:\windows\system32\drivers\etc

    Should look like this:
    drivers.etc.PNG

    I forgot to mention... under Show: select All Add-ons
     
  9. ntev

    ntev New Member

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    Currently in the middle of a refresh. I'll post back with the results.
     
  10. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    That should do it :)
     
  11. ntev

    ntev New Member

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    But it didn't.
     
  12. ntev

    ntev New Member

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    Drivers>etc>

    all Files are the same and dated/timed the same as yours.
     

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