Surface 2 didn't want to turn on today

Discussion in 'Microsoft Surface 2' started by gwinegarden, Dec 12, 2013.

  1. gwinegarden

    gwinegarden Member

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    I got a bit of a scare, this morning. I had plugged my S2 in and put it to sleep (hit the power button), last night. When I picked it up, and hit the button, this morning, nothing happened! Hit it again, nothing. Held the button down for several seconds, still nothing. Thought I was in big trouble but tried another longer press. Suddenly, it booted.

    Hoping this was a one-off.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    This occasionally happens across all Surface Devices (sometimes referred as "Sleep of Death"), typically it is caused something that hung when going into Connected Standby or in the case of the Pro Models going into Sleep. The quickest fix is to hold the power button down for 20-30 seconds, then hold volume rocker down and press the power button let go...and it should boot back up.
     
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  3. gwinegarden

    gwinegarden Member

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  4. Dahnark

    Dahnark Member

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    Any way that solve this for press only one time power? I have to use this "trick" some times...

    I don't understand why don't have the same way to unlock like any tablet with Android or iOS, having sleep or hibernate mode on.
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    My understanding it a S0iX bug in the Firmware, it seems they fix it but another issue arises in the fix and then the S0iX bug is re-introduced. It happens occasionally across all ARM Devices, my Samsung Phones used to do it and my Nokia L900 and L920 both did it as well...
     
  6. JohnFerguson

    JohnFerguson New Member

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    thanks for this info my sons xmas gift did not want to turn on tonight but worked with an extended press of the power button.
     
  7. ChemCat

    ChemCat New Member

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    Just know that this happens to all devices. I've seen this behavior in iPads, android tablets, and everything else.
     
  8. ctitanic

    ctitanic Well-Known Member

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    I believe that the fix still a work in progress.
     
  9. NGC

    NGC Member

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    I used to use the hold down the power button trick but now that doesn't work. I need to use a Bitlocker password but sometimes that doesn't work and holding power button and volume down together is the only solution.
     
  10. Shariyal77

    Shariyal77 New Member

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    All these tinny details are made with lot of backgound knowledge.Thanks so much with this fantastic new web site. I'm very fired up to show it to anyone. It makes me so satisfied your vast understanding and wisdom have a new channel on the world.
     
  11. saloei

    saloei New Member

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    I've also had this problem. I found the monitor will eventually turn on after 30 seconds or more. The computer isn't rebooting when I'm waiting for it to wake up.
     
  12. ctitanic

    ctitanic Well-Known Member

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