Surface 2 Factory Reset issues

Discussion in 'Microsoft Surface 2' started by joga, Nov 14, 2013.

  1. joga

    joga Member

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    Hi,

    i have an issue with my Surface 2.

    A few days ago i tried to Reset my Surface 2 to the factory default. The S2 restarts and the installation starts. Unfortunately its not getting behind 1 %, even after 3 hours of waiting.
    The only way to continue is to shut down the S2 and use the maintenance tool to restart the installation. That way the installation continues until it is at 97 %. A that point it crashes. Another restart will fix this issue too.

    Anybody else is having the same issues?

    joga

    Sent from the SurfaceForums.net app for Windows 8
     
  2. ctitanic

    ctitanic Well-Known Member

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    What you are telling is weird. But the fact is that I doubt that anyone will be doing a factory reset once a week.

    Anyway, just in case, I would take it to MS store or call MS support and have it exchanged.
     

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