Surface 3 locking up problem

Discussion in 'Surface 3 (Atom)' started by Gartski, Oct 5, 2015.

  1. Gartski

    Gartski New Member

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    Hi I'm wondering if any of you guys have had any problems with your Surface just completely locking up when on screensaver and also the keyboard not working so I have to go into device manager and remove to get this working again. I have got 50 of these to roll out at work and this is starting to become a nightmare!
     
  2. HeavyHanded

    HeavyHanded New Member

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    Smokes! I've had my Surface 3 lock up, Pen and Touch are unresponsive but keyboard and mouse work. I noticed my Surface 3 performs better after turning off TPM and device encryption, something you may not be able to as an IT guy responsible for company data. Still, when I looked into the event viewer, during the time of my lockups, TPM always had a big red exclamation point next to it. Check your resource monitor. I think the Surface 3 locks up when CPU is pressed/stressed.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    I was having various problems fairly frequently which *seem* to have disappeared after the last update but that mat just be a random thing you get with each update. :)
     
    Turbo4AWD likes this.
  4. Argus Tuft

    Argus Tuft Member

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    I've had my S3 lock-up, randomly, and sometimes multiple times in one day, and I can't get any response from anything. What I have to do is press the on/off button until it turns off, wait a few minutes, then turn it back on. My browser restores the previous tabs so I don't lose my place, but what I a dreading is if it freezes whilst saving a file.
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Try running SFC /scannow at an Admin Command Prompt
     
  6. Argus Tuft

    Argus Tuft Member

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    Did that on the S3 as well as my W10 desktop. Both came up clean.

    Next!
     
  7. Telstar1948

    Telstar1948 Active Member

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    I was just scrolling in my browser when it locked up - everything froze. Had to hold down on power until it shut down then rebooted. I've only had it since last week, but this is the first occurrence. Since I had no other processes except scrolling in the browser, I wonder if it had a display driver issue that caused some conflict locking everything up?

    BTW, is the drive on the S3 encrypted? Someone mentioned turning it off for smoother/faster performance. Is that just with the SP's or the Surface too? If it includes the Surface, how do you disable it?
     

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