Surface 3 won't wake up from sleep since Windows 10 upgrade

Discussion in 'Windows 10 on Surface 3' started by paulbear, Jul 31, 2015.

  1. paulbear

    paulbear New Member

    Joined:
    Jul 31, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    Surface 3 (Atom)
    Since I upgraded my Surface 3 [Atom processor] to Windows 10, I been having this problem: as soon as it goes to sleep, I can't get it to wake up. This happens both with the type cover attached and without [in tablet mode]. I've ensured that the latest firmware updates are in place and all the Windows 10 updates have been done.
    The only way I can get the Surface 3 to come back on is to hold down the power button for over 30 seconds.
    I've even stopped the PC from turning off the screen or going to sleep in the power settings to reduce the times I have to hard boot the Surface.

    I'd be really grateful if anyone could suggest any solutions or things to try to get over this problem/issue.

    Regards
    Paul
     
  2. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Hi Paul, welcome.

    Is there anything interesting in the event logs?
     
  3. paulbear

    paulbear New Member

    Joined:
    Jul 31, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    Surface 3 (Atom)
    Thanks Michael, how do I access that the event logs
    Thanks
    Paul
     
  4. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Moved to new S3 Win10 forum.
     
  5. aliu25

    aliu25 New Member

    Joined:
    Aug 3, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Hi...is there a continuation of this thread? I am experience the same problems!
     
  6. paulbear

    paulbear New Member

    Joined:
    Jul 31, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    Surface 3 (Atom)
    Hi
    I'm still getting this issue too, and in some ways I'm glad I'm not alone. I've not found a solution yet. Though if I put the S3 to sleep manually [pressing the power button briefly], then usually it will power back up by pressing the power button again. But if it goes to sleep on its own, then I can't wake it up other than by pressing the power button for over 30 seconds, when it has to do a complete re-start. I just hope that I'm not corrupting any files in the process. Fingers crossed a solution will be found soon.
     
    wapensfan likes this.
  7. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,331
    Likes Received:
    1,279
    Trophy Points:
    113
    I think Id reinstall (Refresh in W8.1), not sure if we're still calling it that in 10...
    Logically; perhaps reinstalling the power management drivers might work but I don't really know if you can do that and it might be something else.
     
  8. itencate

    itencate New Member

    Joined:
    Aug 4, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface 3 (Atom)
    Just wanted to add that I think I'm seeing this issue too; upgraded to Windows 10 from a very newly received Surface 3; since then I've seen this issue repeatedly (tablet sleeps, can't boot, vibrates on Windows button). Even when the button vibration is occurring the tablet can no longer be pinged at its address on the network.
     
  9. wapensfan

    wapensfan New Member

    Joined:
    Aug 10, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Same issues here. Come back after locking, and half the time my power button wakes up the Surface, and half the time the Surface needs to reboot to get me back in. All power settings are set to not sleep at all when plugged into power.
     

Share This Page

Search tags for this page
cant wake up my surface 3 tablet
,
surface 3 wake from sleep
,
surface 3 wake up
,
surface 3 wont wake up
,
windows 10 home wont wake up
,
windows 10 surface 3 pro wont wake up
,
windows 10 surface 3 sleep
,
windows 10 tablet sleep problem
,

windows 10 tablet wont wake up

,
windows tablet does not wake from sleep