Surface and iPad Tied atop Customer Satisfaction Survey

Discussion in 'Members News Depot' started by GreyFox7, May 5, 2016.

  1. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Microsoft's Surface, Apple's iPad in customer satisfaction dead heat
    Ref: Microsoft's Surface, Apple's iPad in customer satisfaction dead heat | ZDNet

    according to J.D. Power.

    The ratings firm said in its latest tablet satisfaction survey that the idea of a convergence device is far from dead. Customer satisfaction for hybrid devices is 11 points higher than tablets.

    Overall, Microsoft and Apple are in a dead heat in terms of satisfaction with the Surface and iPad, respectively.

    Devices like Microsoft's Surface, Apple's iPad Pro and a bevy of 2-in-1 devices are leading to an increase in customer satisfaction as well as more engagement

    jd-power-tablet-ratings-may-2016.jpg
     
  2. leeshor

    leeshor Well-Known Member

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    On a scale of 1000 a difference between best and last of 45 is no big deal.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    True, I was expecting someone to point out the iPad got 830 while Surface only got 829. ;)
     

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