'Surface' App pen preferences keep resetting

Discussion in 'Microsoft Surface Book' started by HighZenBurger, Mar 20, 2017 at 1:21 PM.

  1. HighZenBurger

    HighZenBurger New Member

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    Whenever I change the sensitivity of the pen in the surface app's settings, they will eventually reset at random- I've tested to see if it happens when the surface is reset or turned off but this is not the case. Is the app meant to reset at certain points? Is there a way to stop this? Any feedback will be greatly appreciated, Thanks.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Welcome, @HighZenBurger

    Do you have multiple Windows 10 computers registered? If so, settings on one may be overwriting the other. Also, driver updates will often not respect hardware settings, since changing the driver will also change the calibration or sensitivity you wish to adjust. It could be that you are not aware of some driver updates that have completed. Check your "Update history".

    Let us know.
     
  3. HighZenBurger

    HighZenBurger New Member

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    Hi, thanks for your response! Since yesterday, my settings have reset again and I checked my update history just now and I haven't had any updates. I don't have any other computers, let alone any with windows 10, so I'm not at all sure what it could be.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Okay. Let's hit this thing head-on. Isolation.

    1. Make your settings changes. Test to verify.
    2. Reboot, verify settings still applied.
    3. Cold-reboot (see below), verify setting still applied.
    4. Browse web, verify settings ...
    5. Use all your favorite apps or programs, verify settings after each ...
    6. If no problems from above, then allow Surface to sleep or hibernate. Wake up. Verify settings.

    Cold-Reboot:
    1. Press and hold Power for a full 30 seconds. Release.
    2. Press and hold Power+Volume Up until Surface logo appears. Release both.
    3. Exit UEFI menus. Make no changes.
     

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