Solved Surface Book freezing all the time

Discussion in 'Microsoft Surface Book' started by MrMcMillan, Nov 15, 2015.

  1. MrMcMillan

    MrMcMillan New Member

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    I'm having serious problems with my Surface Book (i7 + GPU). It freezes all the time, and nearly never wakes up from sleep. Anyone else experiencing this?
     
  2. Aegeas

    Aegeas Active Member

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    I would do a system refresh or take it to a MS store.
     
  3. tatornator12

    tatornator12 Member

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    I would get a replacement. Most likely a hardware defect, which Microsoft still hasn't addressed. Updates and system refreshes will not fix it. I'm on a replacement now because my first one froze all the time.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    @MrMcMillan

    The problem could be the well-known display driver problem, which Intel and Microsoft are apparently resolving.

    Try this next time it freezes: Detach keyboard, Physically remove from hinge, Attach back again

    If this solves the problem, your Surface Book is fine (like the rest of us) and the display driver is the problem.
     
  5. MrMcMillan

    MrMcMillan New Member

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    Worked a few times before the most recent update, which pretty much solidified the freezes. Used to be just the driver that crashed. Now the laptop just freezes and doesn't wake up from sleep. Looks like a firmware update / software issue to me... :(
     
  6. MrMcMillan

    MrMcMillan New Member

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    Recent update clears this up!
     
    mkenny28 likes this.

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