Surface Book Screen Shots are Black

Discussion in 'Microsoft Surface Book' started by Laura S., Jun 13, 2017.

  1. Laura S.

    Laura S. New Member

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    My Device:
    Surface Book
    I have a new Surface Book and have read a dozen "how to" articles on taking screen shots. Unbelievably, nothing seems to work and the only "success" I have is Windows+Screenshot or Power button + volume up button which saves a completely black image under Pictures -> Screenshots. It's literally just a black square.

    This is driving me crazy. Any ideas?
     

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  2. Mikey94025

    Mikey94025 New Member

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    My Device:
    Surface Book
    Do you have an external monitor connected or does it think there's a different monitor? You can also try using the Windows Snipping tool and see if that changes anything: Screenshot - Wikipedia.

    This page mentions a security program that is preventing screen shots: Black screen appears when trying to capture image? Was working fine. What's happened | TechSmith Customer Community. You could try running Windows in safe mode and if that works, experimenting until you find the culprit process.
     

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