Surface goes blank

Discussion in 'Microsoft Surface Help' started by Gunther, Mar 28, 2013.

  1. Gunther

    Gunther New Member

    Joined:
    Mar 28, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    My surface RT has recently started to go blank when the touch cover is folded back and it is laid flat on a table. The only way to wake it up is to lift it on an incline. Bizarre and annoying. Any ideas why this has suddenly started happening?


    Any help would be greatly received.


    Thanks
     
  2. J515OP

    J515OP Super Moderator

    Joined:
    Jun 19, 2012
    Messages:
    2,177
    Likes Received:
    262
    Trophy Points:
    0
    Location:
    Northern CA
    My Device:
    RT
    Sounds like it thinks your touch cover is closing. Try it with another cover if you can (Best Buy, Staples, MS store, friend) and see if that resolves it. If you don't have that option you might want to contact MS support and see what they say.
     
  3. bosamar

    bosamar Well-Known Member

    Joined:
    Nov 10, 2012
    Messages:
    1,453
    Likes Received:
    78
    Trophy Points:
    48
    My Device:
    RT
    Here's a shot in the dark: Do you keep the screen clean? Maybe a sensor is dirty. Thought I read this here a few months ago.
     
  4. Gunther

    Gunther New Member

    Joined:
    Mar 28, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for the feedback....as an update, it appears that this problem only occurs on a metal surface - no problem if I lay it flat on a wooden table, but shuts off on a metal table. Also, only a problem with the cover attached and folded back - without the cover attached, there is no issue. Very odd.
     
  5. J515OP

    J515OP Super Moderator

    Joined:
    Jun 19, 2012
    Messages:
    2,177
    Likes Received:
    262
    Trophy Points:
    0
    Location:
    Northern CA
    My Device:
    RT
    The cover must be interacting with the metal table to make the Surface think the cover is closed.
     
    Last edited: Mar 29, 2013

Share This Page

Search tags for this page
blank screen on surface rt
,
microsoft surface blank screen
,
surface blank screen
,
surface rt black screen
,

surface rt blank screen

,
surface rt goes blank
,
surface rt screen blank
,
surface rt screen goes blank
,
surface screen blank
,
surface screen is blank