Surface hangs at Surface splash screen

Discussion in 'Microsoft Surface Help' started by Shawnc2k, Dec 18, 2012.

  1. Shawnc2k

    Shawnc2k New Member

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    My surface has suddenly stopped booting and gets stuck at the Surface splash screen. I know how to do a reset of the software configuration but cant get my system to get past the Surface splash screen

    Any suggestions would be appreciated.
     
  2. bosamar

    bosamar Well-Known Member

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    Hold the Windows and power button at same time until screen goes black; then wait a few seconds and restart it via the power button. What updates have you installed?
     
  3. Shawnc2k

    Shawnc2k New Member

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    I tried the steps above and it still doesnt make it past the Surface splash screen. I have auto update enabled for Windows Update and it installed all of todays patches (4 I think). By the way, all of this is with the unit plugged in so it shouldnt be a low battery condition
     
  4. bosamar

    bosamar Well-Known Member

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    Call support
     

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