Surface in Sick Bay

Discussion in 'Microsoft Surface General Discussion' started by Duncan123, Oct 19, 2019.

  1. Duncan123

    Duncan123 Member

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    Good morning all,

    My Surface is sick, some symptoms listed below . . .

    - I seem unable to close a tab in Edge by clicking on the X
    - Clicking the X when opening File Explorer window results in no action whatsoever.
    - Swiping down from the top to close a full screen program does not work.
    - Swiping from left to right seems to work ok

    Any suggestions ?

     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    @Duncan123

    What model Surface do you have?
    What version of Windows 10 do you have?

    Settings, System, About ...
     
  3. Duncan123

    Duncan123 Member

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    Hi Sharp,

    I have a Surface Go Intel Pentium 4415Y 1.6GhZ with 4GB RAM and run Win 10 in S mode version 1903 build 18362.10024 in the English language.

    There is some additional information in my signature.

    Some time later . . .

    I just found out that when I switch off rotation lock and turn tablet to portrait or upsidedown landscape I can close tabs without any problems.

    Go figure !?!?
     
    Last edited: Oct 19, 2019
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Okay thanks.

    A “Reset” but keeping your files should fix you up.
     
  5. Duncan123

    Duncan123 Member

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    Thanks Sharp. I realize that reinstalling Windows will fix most problems. But surely there is a better solution than me spending half day to reset and reconfigure my system.
    Sure hope someone will have The Golden Suggestion to fix this.
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    There is an option called “Reset my computer” which does not exactly re-install Windows 10. Instead, it makes sure all settings are correct and repairs existing Windows system files, while saving your own files.

    The process takes about 10 minutes or so.
     
  7. Duncan123

    Duncan123 Member

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    Thanks Sharp

    What incorrect setting is causing this weird issue that only happens at 1 side of the screen. Any idea ?

    BTW: According to my Windows a reset re-installs windows
     
    Last edited: Oct 20, 2019
  8. sharpuser

    sharpuser Super Moderator Staff Member

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  9. Duncan123

    Duncan123 Member

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    Used a graphics program set to full screen and then started drawing with my finger. Seems to be a screen issue. In certain areas I was unable to draw.
     

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