Solved Surface not starting

Discussion in 'Microsoft Surface Pro 3' started by nanoy, Feb 22, 2017.

  1. nanoy

    nanoy New Member

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    Hi, always when i turn on my surface pro 3 not start, it's blocked on surface screen, so i turn off, press power button for 30 seconds and then it's start! Why i can always do this procedure when i use it?
    Thank you
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Hello, and welcome to the forum.

    Are you using the latest Windows 10?
    Have you visited the "Account" settings to make your sign on options?
     
  3. nanoy

    nanoy New Member

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    Yes i use windows 10
    What do you say?
    Thank you
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Windows updates?
     
  5. nanoy

    nanoy New Member

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    Yes i have installed all updates
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Please explain what you mean "blocked on surface screen". What is the message you see?

    Try a "restart" while depressing and continuing to hold SHIFT key. Troubleshoot your Surface.
     
  7. nanoy

    nanoy New Member

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    When i do this: Try a "restart" while depressing and continuing to hold SHIFT key. Troubleshoot your Surface.... Surface restart but block at first image where appear surface
    So if i want restart i i turn off, press power button for 30 seconds and then it's start!
    I dont know why!
     
  8. nanoy

    nanoy New Member

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    No solution?
     
  9. hughlle

    hughlle Super Moderator Staff Member

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    I've experienced this a long time ago, but windows updates soon fixed it.
     
  10. nanoy

    nanoy New Member

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    Updates all installed, i post an image for a firmware problem? Can it cause my problem?
    Thank you
     

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  11. sharpuser

    sharpuser Super Moderator Staff Member

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    Yes, this could cause your problem.
    Uninstall, and search for new driver on your Surface.
     
  12. nanoy

    nanoy New Member

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    i uninstall and search for a new driver, when i restart for install it surface not start and blocked on surface start screen , same problem... i press power button to power off and then 30 seconds for restart, when windows start again a messages say: not possible install update and i have firmware error again
     

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