Is anyone else having problems pre-ordering their Surface 2 / Pro 2? I called about 10 minutes after the pre-orders opened up yesterday and I have still yet to get an order through. The service from Microsoft Store has been terrible too - more than I care to get in here. It's been one of my most awful purchase attempts of recent history. My card is with Capital One, I'm not sure if it is limited to them, but as of close of business today Microsoft is still unable to get a payment to go through. Capital One has confirmed with me it is something on Microsoft's side. I got a new Microsoft Store supervisor on the phone tonight and apparently there are so many tickets the escalation team hasn't even opened my ticket, which of course means it's been un-owned two business days now. I asked the supervisor if this is a big problem with other customers and he said "real big." This thing is such a mess and I'm getting such awful service from Supervisor level I have to think it is so big they can't keep above water right now. If this isn't the case Microsoft is a long way away from top tier sales and service. I have to laugh to myself because I'm a SP1 user and looking to buy into their ecosystem again with the SP2....people like me / us are few and far between so you think they'd fight like heck for us. Nope.