Surface Pen Doesn't Open Windows Ink

Discussion in 'Microsoft Surface Pro 4' started by iliketoys, Sep 26, 2016.

  1. iliketoys

    iliketoys New Member

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    I searched a bit and didn't see this topic covered but wanted to see if anyone has seen a fix. After the Anniversary Update, my Surface Pen works as usual but the eraser button doesn't consistently call up the Ink menu or One Note.

    I've tried uninstalling the pen drivers and forgetting and reconnecting bluetooth which sometimes works until the SP4 sleeps and turns back on. Anyone else having this issue still?
     
  2. Zkyevolved

    Zkyevolved Active Member

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    Have you checked the surface app from the windows store? That's how I configured mine back when the AU was released.

    Sent from my SM-G935F using Tapatalk
     
  3. iliketoys

    iliketoys New Member

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    I do have the Surface app installed and have set the Pen eraser presses for Ink on 1 click, and One Note on 2 clicks. Neither combos work to bring up either app. Otherwise, the pen works as it should (writes, erases, secondary clicks).
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Is the Pen paired?
     
  5. iliketoys

    iliketoys New Member

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    Yeah, the pen works in every other way just fine. Just not the eraser clicks to launch apps. I've tried removing and re pairing it which works until the computer goes to sleep.
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    The Pen is technically 2 separate devices, the "Pen" is an n-trig digitizer pen with the powered electronics built into it to close the circuit when the tip touches the screen, the Launcher Button is a Bluetooth HID that causes software events.

    Sounds like the part of the Surface Pen is defective either in the Hardware or the HID Drivers have become corrupt.
     
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  7. iliketoys

    iliketoys New Member

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    Thanks, thats good to know. I might be able to try and reinstall the HID drivers alone.
     

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