Solved Surface Pen paired and Top Button working but no writing

Discussion in 'Microsoft Surface Pro 3' started by Revan, Oct 15, 2019.

  1. Revan

    Revan New Member

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    Hello,
    i have a Surface Pro 3, Windows 10 v.1903, fully patched.
    Two Surface Pens, one grey with a purple top button, one red with red top button.

    Both of them are paired and the top buttons are working. Problem is, the tip of both pens stopped working.
    Should very unlikely that two pens going defective at the same time, so i am looking for help with the troubleshooting.
    Searching Aunt Google leads to pairing and battery problems but barely nothing which helps me with troubleshooting the pen tip.

    Any advice on how i can get my pens back to working?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Thanks for joining up, @Revan

    Let's try to get you fixed up.

    The pen is really two devices, completely independent of one another. One is a Bluetooth button (which works fine for you) and the other is actually a "digitizer" grid on your screen which detects the pen tip.

    Using the Cortana search button, type "device manager" and follow prompts to start the Device Manager. On the list under "Human Interface Devices" you should see an item named "Surface … DititizerIntegration Device". If you see this item, right-click on it and uninstall the device. If you do not find this device, check if there is an "Unknown Device" listed in the "Other devices" section. If you find it, use the right mouse button to uninstall it. After that, find the "Action" menu at the top of the device manager window and click on "Scan for hardware changes". Then reboot.

    Let us know ...
     
  3. Revan

    Revan New Member

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    Hi @sharpuser and thanks for your help.

    Screenshot from Device Manager:
    [​IMG]

    I removed all the Surface Pen devices and rebooted. The Devices were been installed fine but still no pen tip
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    The touchscreen works with your finger okay?
     
  5. Revan

    Revan New Member

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    Yes, Touchscreen is fine
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Okay try this: Disable then re-enable the Touchscreen Human Interface Device in Device Manager.
     
  7. Revan

    Revan New Member

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    Tried that and also removed all of the HID Devices, then restart. Pen Tip unfortunately still not working
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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    Solved via PM discussion and pen battery change.
     
  9. Hard.Wired

    Hard.Wired New Member

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    Was this problem solved with just a new battery in the pen? I've tried all of the above suggestions, all of these suggestions and replaced the batteries with new ones but still no joy. This seemed to happen after the 1903 update :mad:
     
  10. sharpuser

    sharpuser Super Moderator Staff Member

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    The problem was that “new” batteries turned out to be weak. Different batteries worked.
     

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