Surface Pen stopped working (responding to touch)

Discussion in 'Microsoft Surface Book' started by SeanP, Sep 19, 2017.

  1. SeanP

    SeanP Member

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    I am a Windows insider and use all the fast builds. Yesterday I received a big one and updated to it. It's Creators Edition 1703 and Build is 16288.1

    Pen stopped working fully. Pressing the cap brings up my Windows Ink Workspace fine. Double clicking screen shots work and holding it brings up OneNote. All of that works.

    What does not work is actually using the pen to write or highlight. Zero response at all. I rebooted machine..no dice. I removed pen and re-synced to machine. No dice.

    Anyone else have this happen to them?

    Thanks
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Yes, this happened to me, too, but on one build PREVIOUS to 16288.1

    Then, 16288.1 fixed the problem on both my Surface Book computers.

    Head-scratcher.
     
  3. Orlbuckeye

    Orlbuckeye Active Member

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    I had that happen. Go into the device manager and look at the driver. Mine had a message the driver was corrupt. I removed it there and selected search for new hardware and it found the pen and installed the new driver and it worked and haven't had an issue since.
     
  4. SeanP

    SeanP Member

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    Which driver am I looking for? I looked at display drivers and they were fine but cannot find correct one.

    On another note, I restarted my machine and the pen worked. But when the machine went to sleep, the same thing happened again
     
  5. Orlbuckeye

    Orlbuckeye Active Member

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    Pen driver. you could also go to bluetooth setting and forget the pen and have it pair again.
     

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