Surface Pro 2 - Hanging in BIOS Screen during Boot (even after the FW "Fix")

Discussion in 'Microsoft Surface Pro 2' started by Nagra, Jan 20, 2014.

  1. Nagra

    Nagra New Member

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    Hey there,

    i have the following problem with my SP2.
    I always end up in the Bios Screen after powering it up. No matter if the type cover that i own is attached or how i powered it down/reseted the device.

    The only thing that helps then: Hold the power button for 10secs. Power it off that way. Wait 1 Minute, cross my fingers ...and every x-try i´m lucky and it finally boots. If not: It reboots into the bios and sometimes in a blue screen with a "your device needs to be repaired" message.

    Did anyone encounter a similar behaviour or knows how to fix that? :)
     
  2. drolem

    drolem Active Member

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    Probably the SSD is not recognized, or become corrupted.

    You can verify that by plugging in some WinPE bootable USB drive and try to boot from that -- if it boots from that, the above is at least 95% certain.

    Call MS and ask for an exchange.
     
  3. Rvacha

    Rvacha Member

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    Check to see what LEDs are flashing behind the SD card slot when you try to start
     
  4. Rvacha

    Rvacha Member

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    On second thought is the OP saying that it sometimes starts properly?
     
  5. benjitek

    benjitek Active Member

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    My Device:
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    What did tech support say when you called them?
     
  6. wseverino

    wseverino Member

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    Mine would do the same thing. Sometimes boot, sometimes stuck on the UEFI, sometimes the repair screen. MS had to replace my unit although it took them a frigging month. I'm not bitter am I?
     
  7. Nagra

    Nagra New Member

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    yeah, that´s exactly what mine is doing.
    tech support via phone = forget about that here in germany :)
    so i just asked them to send me a new one. let´s wait and see how long it takes them.
     

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