Surface Pro 2 Screen unresponsive question(s)

Discussion in 'Microsoft Surface Help' started by nmalawskey, Jun 13, 2016.

  1. nmalawskey

    nmalawskey New Member

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    Just want to check to see if anyone else's surface became non-touch responsive over the weekend like my wife's did. Trying to narrow down the issue, making sure it wasn't a software update or something weird like that.

    Was initially tossing a 10/14 error on the firmware, enabled/disabled it, removed/reinstalled drivers and the firmware error went away ... but still no touch capability. Also did a system refresh but not a full recovery (waiting on a usb stick from Microsoft).

    Assuming it's hardware related (would be weird, the unit is only ~2 years old) and the full recovery doesn't work, does Microsoft typically provide a replacement for these?
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    Your subject says Surface 2 yet the description in your avatar says SPro 2? Could you clarify?
     
  3. nmalawskey

    nmalawskey New Member

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    Yeah SP2, forgot to add the Pro :)
     
  4. leeshor

    leeshor Well-Known Member

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    Added.
     
  5. 1n0nlyJoe

    1n0nlyJoe New Member

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    Mine stopped after updating the driver. I did both a hard and soft reset. Really frustrating since I use the screen a lot to draw. I love my Surface Pro 4 but Microsoft needs to get their stuff together.
     

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