Surface Pro 3 freezing

Discussion in 'Surface Pro 3 FAQs & Guides' started by Phil1789, Sep 25, 2019.

  1. Phil1789

    Phil1789 New Member

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    Hello everyone,
    I have a surface pro 3 working welle for time, but since a month now it is working in a strange way. The system freezes for more or less 1à sec. every minutes. It doesn't seem to come from the operating system, since I have installed a fresh coy of it.
    Does anyone have an idea about this issue.
    Thanks a lot for your help
    regards
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    You may have a dirty connection to the keyboard. An intermittent connection can keep interrupting the Surface Pro 3.

    Does the problem occur only when the keyboard is connected? Try.

    Let us know.
     
  3. Phil1789

    Phil1789 New Member

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    Thank for your reply,
    it does it keyboard connected or not, it even does it during boot process, when the little wheel is turning under the surface logo
     
  4. BubbaUK

    BubbaUK Member

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    That's interesting - every so often my Dell desktop has started doing that, since a recent update I think. It's very annoying. What apps are you running?
     
  5. Phil1789

    Phil1789 New Member

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    None, it does at boot time when I get the windows logon screen, I must wait to enter the password, and it keeps on doing it all the time even with no application running
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Any heat issues?
     
  7. Phil1789

    Phil1789 New Member

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    I don't think so as it does it immediately at boot time (fresh power up) and the back doesn't seem hot
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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    What version Windows 10?

    Settings, System, About
     
  9. Phil1789

    Phil1789 New Member

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    I tried different version of Windows 10, latest and earlier versions, I also tried windows 8, alle of them issued the same problem. I think it is more a bios problem, I have never been able to boot without the red screen, I have never been able to delete the secured boot keys, each time it tells me to reboot first
     

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