I had brought two surface pro 3 on Sept of 2014 for my colleges kids now one of them has a cracked screen . My son always careful with his stuff and takes cares of it . The Surface pro is kept in a Microsoft leather case that they sell in store. I also brought the extended warranty for it. The question is that will Microsoft will replace it with a new one or he has to send it in to get the Lcd fixed? he have class and need the laptop and don't really want Microsoft to keep it for 3-4 weeks to have it replace.