Surface pro 3 not finding my router

Discussion in 'Microsoft Surface Pro 3' started by Ally84, Jul 19, 2014.

  1. Ally84

    Ally84 New Member

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    Hello. I just bought my SP3 from USA and I live in Sweden. I just unbowed it yesterday and its a really nice product. I got the I5 256 gb version. When I was trying to connect to my WiFi it can not find the ssid... My laptop and phone and guest laptops can use find my WiFi and has never been a issue.
    I connected my sp3 to Ethernet via the router with a USB adapter and then did all the latest firmware updates with windows update. I still can not find my router on the WiFi list. I can however see all the neighbours WiFi ssid's but not mine. My router is a Zyxel NGB 416N. Can anyone help me?
     
  2. ctitanic

    ctitanic Well-Known Member

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    Is the SSID hidden in your router?
     
  3. Ally84

    Ally84 New Member

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    No, its not... All my other devices work, smartphones and laptops. Even my friends can find it in their phones. Its only on my sp3 I can not find it....
     
  4. ctitanic

    ctitanic Well-Known Member

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    Go to Device Manager and Uninstall and reinstall the Network drivers.
     
  5. Ally84

    Ally84 New Member

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    I did a reinstall on windows and that did not help... if I do a uninstall of the wireless driver were do I find the driver again to install?
     
  6. ctitanic

    ctitanic Well-Known Member

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    Under Windows, System32, Drivers.
     
  7. ctitanic

    ctitanic Well-Known Member

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    You can also in device Manager, pick update the driver, Manual update. Your will presented with a list of Drivers.
    Pick the one I'm showing in my screen shot. Capture.JPG
     
  8. Seneleron

    Seneleron Active Member

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    have you tried manually inputting your SSID as if it WERE hidden?
     
  9. wertzius

    wertzius Member

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    Which channel is your router using? Sometimes channels 12 and 13 can cause problems with american devices. Try to use another channel.
     
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  10. Ally84

    Ally84 New Member

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    I have uninstalled and reinstalled network driver and that did not help... I also rebooted.
     
  11. Ally84

    Ally84 New Member

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    Oh Yessss..... Problem solved! I was running Channel 13 and changed the channel on my router to channel 2.

    Thanks a lot :)
     
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  12. chrsb

    chrsb New Member

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    Ally84 likes this.

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