Surface Pro 3 would not power on

Discussion in 'Microsoft Surface Pro 3' started by cdf3, Aug 23, 2014.

  1. cdf3

    cdf3 Active Member

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    Anyone have problems with their Surface Pro 3 not coming back on after being in standby mode?

    Mine would not come on after being in standby mode today.
    I tried holding down the Power button. I then tried Power button and Volume button.
    It still would not power back on. I assumed something may have drained the battery.
    When I got back home and plugged it to my charging adapter, it booted up.
    After booting up, it had 59% battery remaining.
    Not sure if it's a software or hardware issue.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    If it does that again, Hold the Power Button down for about 20-30 seconds, wait 10 and then hold the volume rocker up then press the power button....
     
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  3. cdf3

    cdf3 Active Member

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    Ok, I'll try that next time.
    Do you know what causes it to happen?
    It happened last week, but it powered right up after holding down the power button.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Occasionally on Connected Standby Machines it will crash while in S0iX and will need a hard reset (reboot), this also happens occasionally on ARM devices....
     
  5. cdf3

    cdf3 Active Member

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    Is it best to Power Down the device when it will not be used for several hours or more?
    Will this prevent the device from crashing?
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Nah..... it doesn't happen often (I've only had it happen once). I like the near instant on too much to give it up....

    Have you've done a Sleep Study to see if you can see what got hung?
     
  7. cdf3

    cdf3 Active Member

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    What's a Sleep Study?
    How do I go about checking to see what got hung?
     
  8. jnjroach

    jnjroach Administrator Staff Member

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    From an elevated Command Prompt (cmd.exe right click run as administrator) run this command:

    Powercfg /sleepstudy

    It will create a HTML file in C:\Windows\System32\sleepstudy.html copy the file to your desktop and open it in IE
     
  9. cdf3

    cdf3 Active Member

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    Opened the Sleep Study file. I have no clue as to how to determine how an app was hung or not.
     
  10. jnjroach

    jnjroach Administrator Staff Member

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    Can you upload the file here or linked from your OneDrive?
     
  11. cdf3

    cdf3 Active Member

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    Uploaded. Check your PM
     
  12. jnjroach

    jnjroach Administrator Staff Member

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    Replied....
     
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