Solved Surface Pro 4 and Outlook 2016 help

Discussion in 'Microsoft Surface Pro 4' started by Roy Hobbs, Nov 30, 2015.

  1. Roy Hobbs

    Roy Hobbs New Member

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    I just got a new Surface Pro 4 and installed Office 2016 on it. I set up Outlook and it worked fine a few days ago. Then, I tried opening it recently and it got hung up on the start screen (small blue box pops up and it says 'starting' but nothing happens). I tried uninstalling and reinstalling Office 2016 but still the same thing. Any help would be appreciated.
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    Is it a stand-alone Outlook or connected to a server or the WEB?
     
  3. Roy Hobbs

    Roy Hobbs New Member

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    Thanks! Stand alone Outlook.
     
  4. leeshor

    leeshor Well-Known Member

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    Maybe an issue with some security software? What are you running Using totally local files rules out a lot of other possibilities.
     
  5. Roy Hobbs

    Roy Hobbs New Member

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    Forgive me -- my knowledge of computers is pretty poor. What do you mean when you ask what I am running? Sorry for the ignorance!
     
  6. leeshor

    leeshor Well-Known Member

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    Any additional/supplemental security or anti virus software.
     
  7. Roy Hobbs

    Roy Hobbs New Member

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    Just Windows Defender
     
  8. leeshor

    leeshor Well-Known Member

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    Sorry, I'm fresh out of ideas.
     
  9. Roy Hobbs

    Roy Hobbs New Member

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    Any idea who I can turn to? Has anyone else reported an issue like this? Seems strange that this would just be happening to me.
     
  10. jnjroach

    jnjroach Administrator Staff Member

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    from the Cortana Search Bar type "run" and hit enter...

    now from the run dialog box type "outlook.exe /safe" without quotes and hit enter....

    If Outlook opens then one of you add-ons or plug-ins is causing Outlook to hang.
     
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  11. leeshor

    leeshor Well-Known Member

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    You should also be able to open it in safe mode by holding down the ctrl key while opening it.
     
  12. Roy Hobbs

    Roy Hobbs New Member

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    Thanks - problem solved! I started it up in safe mode. Outlook started up and I created a new profile. I was then able to start up normally. Not sure what was going on but it has been fixed. Thank you all for the support!
     

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