Surface Pro 4 - E and L not working - tried all posted fixes

Discussion in 'Microsoft Surface Pro 4' started by Sherrylynn4, Nov 19, 2016.

  1. Sherrylynn4

    Sherrylynn4 New Member

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    My Device:
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    Worst piece of technology ever. E and L do not work. I have:

    Uninstalled the keyboard

    Turned the keyboard around

    Held the power for thirty seconds followed by the power + volume up for 15

    Checked for new drivers

    checked that all SP and updates are current

    cleaned contacts

    Months of this crap. My other favorite is trying to select suggested words while using FB in three different browsers. Words duplicate themselves and parts of posts repeat themselves.

    Any advice on making the over priced worthless garbage work as minimally intended? Civilizations have been able to produce typing machines for years. Surely, someone at Microsoft has the skill to enable the E and L key to work. This is a known problem. MS should be ashamed to sell this.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Have you tried getting the Type Cover replaced?
     
  3. Sherrylynn4

    Sherrylynn4 New Member

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    No - too many other issues, scrolling issues, freezing, sound stopping, "hello" not working, unlocking issues, etc...

    Like many others, the keys stopped working after an update. Not a hardware issue.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Then its a reset or a replace...
     
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  5. Philtastic

    Philtastic Active Member

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    Dude, do a system refresh (which is definitely a posted solution) or get a warranty replacement and bring peace to your life.
     
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  6. Plantje

    Plantje Member

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    Just refresh the machine and tackle one issue at a time.

    As for the type cover: have you tried connecting another type cover? Or connect your type cover to a different SP4? (Or SP3 for that matter....)
     

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