Surface pro 4 hot !

Discussion in 'Microsoft Surface Help' started by Salvo, Jul 1, 2016.

  1. Salvo

    Salvo New Member

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    I have surface pro 4 from yesterday and i am little happy for this choice.
    The problem is when surface often becomes hot also when i close it and i put it into bag.

    Have you a config or explanation of this problem?
    I need solution or i will return back the surface because when it is hot I can't use it as tablet.


    Inviato dall'Aldila
     
  2. kundas1

    kundas1 Super Moderator Staff Member

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    there is a plethora of posts regarding all your questions, please use the search ;)
     
  3. Salvo

    Salvo New Member

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    Thx .

    I searched but i think to wrong something because i did found nothing.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Works for me:

    Search Results for Query: Surface Pro 4 running hot | Microsoft Surface Forums


    Anyway - Update to the latest firmware and drivers, update to the latest version of Windows 10 and look to see if you have any Win32 Apps that is preventing the device from going into Connect Standby. Usual Culprits are:

    • 3rd Party Antivirus/Security Suites
    • Legacy Games and Applications (think 2011 and earlier)
    • Chrome
    • Torrent Software
     
  5. Salvo

    Salvo New Member

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    MMh i have
    chrome (But i disabled the startup chrome)
    AVG free
    4 only games that i think be 64bit : wow, heroes of the storm, starcraftII and diablo3
    No torrent

    What can be ?
    I looked for your search link but i read some topic and no asnwer or they are problems for surface pro 3
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Have you applied all updates? What you are describing happened at release but has been rare since the latest rounds of updates....also AVG could be the issue, but I know others that are using it without issue.
     
  7. Salvo

    Salvo New Member

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    I checked updated but windows tell me that the surface doesn't need updates.

    I checked Update History and i found All Intel drivers (540, the IO I2C, 100 seires chipset, System agregator firmware, Intel control logic, Mic. camera Rear and Front) with messagge "intallation failed".



    How can i check if them need update or was updated in last microsft package?
     
  8. jnjroach

    jnjroach Administrator Staff Member

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    You can install them manually or perhaps its time to factory reset the device and update again....
     
  9. Salvo

    Salvo New Member

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    Last edited: Jul 1, 2016
  10. jnjroach

    jnjroach Administrator Staff Member

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    If you installed them manually it should install any updates...

    But now I also see you added additional programs that potentially prevent Connected Standby (Dropbox and Google Dive), are these the Win32 Clients or the Mobile Apps?
     
  11. Salvo

    Salvo New Member

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    I trying reset but surface stay at 7%

    Dall' Inferno con furore
     
  12. Salvo

    Salvo New Member

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    not they are desktop clients
     

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