Surface Pro 4 - In Warranty - Standard Exchange or Microsoft Store

Discussion in 'Microsoft Surface Pro 4' started by loguicito, May 1, 2016.

  1. loguicito

    loguicito New Member

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    My Device:
    Surface Book
    What is the standard turn around time when you send you Surface Pro 4 (i4/8GB/256GB) for replacement? Due to:

    - Light bleeding from the top of the screen
    - Loose power button that rattles and it's loose

    What do you get back as a replacement? a Like New Surface Pro 4? Or is it a refurbished device that shows signs of use? My surface is almost brand new now, so I am afraid I will get something worse than what I have.

    As another option, is it possible to go to the Microsoft store an do a warranty exchange there instead of going through the process of sending it to Texas? My Surface Pro 4 is the most standard one i5/8GB/256GB, so I would assume they should have one in stock for replacement.

    Any feedback will be appreciated, thanks
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Take it back to the store - that is your best bet....
     
  3. loguicito

    loguicito New Member

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    Mine is 3 months old (well the Microsoft warranty says it's only 1 month old), but it's in brand new condition, I hope they will do the exchange at the store, I will try tomorrow
     
  4. Philtastic

    Philtastic Active Member

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    You have a year-worth of warranty by default. If, within a year, a component fails and it's not obvious that you did something to cause it (eg. screen is smashed causing it not to work), they should be able to replace it in store.
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    The light bleed will get you nowhere in the store as most IPS screens have it, but the loose power button should do the ticket assuming no damage...
     
  6. loguicito

    loguicito New Member

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    Thanks Jeff, I'll try later today
     
  7. loguicito

    loguicito New Member

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    Yesterday I went to my local Microsoft Store, the service was AMAZING, super fast, they opened a brand new device, gave me time to test it and be fully satisfied before leaving the store, great service, I am glad Microsoft has stepped up the game, thanks to all
     
    jnjroach and Philtastic like this.

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