Surface Pro 4 - In Warranty - Standard Exchange - Turn Around Time and Replacement Condition

Discussion in 'Microsoft Surface Pro 4' started by loguicito, May 1, 2016.

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  1. loguicito

    loguicito New Member

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    My Device:
    Surface Book
    What is the standard turn around time when you send you Surface Pro 4 (i4/8GB/256GB) for replacement? Due to:

    - Light bleeding from the top of the screen
    - Loose power button that rattles and it's loose

    What do you get back as a replacement? a Like New Surface Pro 4? Or is it a refurbished device that shows signs of use? My surface is almost brand new now, so I am afraid I will get something worse than what I have.

    Any feedback will be appreciated, thanks
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    My Device:
    Surface Book
    Please don't cross post....you've started 2 threads and posted into an existing thread. Closing this one and merging your question into the existing thread
     
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