Surface pro 4 not turning on

Discussion in 'Microsoft Surface Pro 4' started by chrisabril, Dec 19, 2015.

  1. chrisabril

    chrisabril New Member

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    My Device:
    SPro4
    So I turned my surface off some hours ago and now when I tried to turn it on pressing the button it just didn't work, then I tried again holding it for 10 seconds and still no result. I kept trying pressing/holding it and it finally started up after a while trying...

    It seems to be working fine now but this sure is an issue to me, I want a quick response from my device. I wanted to ask, is this normal? I know about the waking up problem, but this one is different, since it wasn't sleeping.

    I just want to make sure I don't have a defective unit or something. As long as it's the software and not the hardware...
     
  2. st.hex

    st.hex New Member

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    My Device:
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    Might be the same problem I have. Keyboard and IR camera light up but screen remain black. Was participating in a session with Microsoft (no) yesterday and I mention my problem. I thought was related to the display adaptor but actually related to project sometimes become ‘Second screen only’. Seems to be a known problem they are working on.

    Got this workaround:
    Press ‘Windows button’ + ‘P’, ‘Arrow down’ then ‘Enter’.

    Needed it this morning and it worked for me.
    Try the Win+P combination and you will understand my poor explanation.
     
  3. alexd88

    alexd88 Member

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    same problem here for a few times. when i want to turn up the surface doesn t turn on, after 1-2 min with combination power and volume down will appear the bios when i can give it restart. some times when even when i get it to restart doesn t want to restart and i must give it again a restart from bios to work.
     
  4. Emka Zwo

    Emka Zwo New Member

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    My Device:
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    same here! Pro 4, i5, 256 GB
     

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