Surface Pro 4 ownership experience survey:

Discussion in 'Microsoft Surface Pro 4' started by optical1, Nov 12, 2015.

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Surface Pro 4 owners, how has your SP4 experience been?

  1. m3 Owner: I have had no issues, things are great!

    0 vote(s)
    0.0%
  2. m3 Owner: I have had some issues, but nothing significant that impacts my use of the device.

    1 vote(s)
    1.9%
  3. m3 Owner: I have had significant issues that have impacted my use of the device.

    2 vote(s)
    3.8%
  4. m3 Owner: This thing is unusable. I bought a fancy paperweight.

    0 vote(s)
    0.0%
  5. i5 Owner: I have had no issues, things are great!

    4 vote(s)
    7.5%
  6. i5 Owner: I have had some issues, but nothing significant that impacts my use of the devic

    23 vote(s)
    43.4%
  7. i5 Owner: I have had significant issues that have impacted my use of the device.

    14 vote(s)
    26.4%
  8. i5 Owner: This thing is unusable. I bought a fancy paperweight.

    2 vote(s)
    3.8%
  9. i7 Owner: I have had no issues, things are great!

    4 vote(s)
    7.5%
  10. i7 Owner: I have had some issues, but nothing significant that impacts my use of the devic

    2 vote(s)
    3.8%
  11. i7 Owner: I have had significant issues that have impacted my use of the device.

    1 vote(s)
    1.9%
  12. i7 Owner: This thing is unusable. I bought a fancy paperweight.

    0 vote(s)
    0.0%
  1. optical1

    optical1 New Member

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    Seeing some of the posts in this forum lately, it would be easy to assume that the Surface Pro 4 has some serious problems. I thought this survey might lend some clarity to the percentage of users with varying ownership experiences.

    I seperated the poll by processor to see if there is any trend with a particular processor. i7 was added for its imminent release.

    Please select the appropriate answer for your device in the survey below:
     
  2. pcreyn319

    pcreyn319 Member

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    I had to exchange two devices with dead pixels and finally got a good one on the third try.
     
  3. RichBrownsDesk

    RichBrownsDesk Member

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    My Device:
    Surface 3 (Atom)
    75% with no significant problems roughly parallels the 4 out of 5 stars it's getting in user reviews on Amazon.com.

    If you'd had another option that says "I had a few problems that have been corrected by updates," I would have selected that one. Instead, I chose "a few problems that don't impact my use."
     
  4. Seneleron

    Seneleron Active Member

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    I've had the touch screen quit on me twice, some misc. sleep/hibernate issues where a hard shutdown/restart is necessary to recover.
     
  5. Philtastic

    Philtastic Active Member

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    Location:
    Canada
    My Device:
    SPro4
    Keyboard port died on my unit within a week so got an exchange. Current unit appears to be perfect, however.
     
  6. Sherman T Potter

    Sherman T Potter New Member

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    My Device:
    SPro4
    Exact same thing here. I've learned to put it to sleep prior to closing to avoid that...but for $1000 I shouldn't have to.
     
  7. Sherman T Potter

    Sherman T Potter New Member

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    My Device:
    SPro4
    Dumb question but I'm new here; can I assume you are with MS?
     
  8. Sherman T Potter

    Sherman T Potter New Member

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    My Device:
    SPro4
    Not awaking after closing with keyboard. Once the touchscreen didn't work and forced restart. Most annoying and most frequent: After waking up, the keyboard does not connect and I have to remove and put back on. The lights do not respond on the board so i assume it's not even connected. Is there a "switch back and forth to keyboard" button on the pad itself? Grassyass.
     
  9. Foreverseeking

    Foreverseeking Member

    Joined:
    Oct 6, 2015
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    My Device:
    SPro3
    My I5 is going back. Broken fan, or dodgy cooling system. Makes terrible noises when in portrait mode. Guess you could call that a pretty big fail. The device is great though, so another one is already on its way to me.
     
  10. hughlle

    hughlle Super Moderator Staff Member

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    Need to be able to pick multiple options. I've had 2 i5 sp4's, one had a damaged screen, this one is perfect.
     
  11. Zkyevolved

    Zkyevolved Active Member

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    My device wakes up 90% of the time by pressing the windows + P multiple times. Then other than that, the device RUNS very well. Sleep drain is a nightmare to be honest. I used to get 5% drain in 10 minutes. Now I'm getting about 4% an hour, which is unacceptable in opinion. I had my Android tablet on in my bag for the last 4 days, without touching it, and it went down 5%. I know it's not the same thing, but I KNOW that this drain isn't normal. I have a SP2 and my partner a SP3, and I know what sleep battery life should be... This isn't it!
     
  12. No_ax_to_grind

    No_ax_to_grind Member

    Joined:
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    18
    My Device:
    SPro4
    Yep, this pretty much nails it.
     

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