Solved Surface Pro 4 Screen Lift

Discussion in 'Microsoft Surface Pro 4' started by Mark Carter, Sep 9, 2017.

  1. Mark Carter

    Mark Carter New Member

    Joined:
    Sep 9, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    Recently I noticed that the glass screen on my Surface Pro 4 had lifted out of the bottom quadrant of its case. I had been working outside on a hot day (90 degrees F). The side of the screen facing the case seemed to have residual glue on it. I took the computer into a cooler environment and placed a stack of books on it to try and reseal it, to no avail.

    Microsoft service was no help as my warranty expired.

    It is not affecting the function of the system but it opens the door for reduced cooling and foreign matter intrusion. I have looked for an adhesive or epoxy to seal it but I am concerned that I could compound the problem. Are there any ideas how I might fix this problem?
     
  2. visceo

    visceo New Member

    Joined:
    May 26, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    This could be quite dangerous. Seems like the battery may have swelled up from getting too hot. Problem with it no longer being flat you might have other issues down the line as the screen may have added stress from the uneven surface below.
     
  3. Mark Carter

    Mark Carter New Member

    Joined:
    Sep 9, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    Following up this topic, yes it was a battery issue. I took my Surface Pro 4 to my local Microsoft store to assess the situation. The representative was very concerned that it might explode. He replaced my Pro 4 right then and there. This is something that the online Microsoft support did not address. Further, the Microsoft warranty system was in error. I did have an additional two years of support. While the store did a great job, online services did not.
     
  4. Seepersaud

    Seepersaud New Member

    Joined:
    Dec 23, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    I am having the same problem. Noticed last evening that the glass screen has lifted. I am in Jamaica and not sure what to do.
     
  5. wynand32

    wynand32 Well-Known Member

    Joined:
    Jun 24, 2014
    Messages:
    1,045
    Likes Received:
    202
    Trophy Points:
    63
    Location:
    Oak Park, CA
    My Device:
    SPro3
    Out of curiosity, how did you have an additional two years of support?
     
  6. Mark Carter

    Mark Carter New Member

    Joined:
    Sep 9, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    There is a Microsoft Store in New Kingston ( 60 Knutsford Boulevard, New Kingston, St Andrew). I would take your surface there. If you have an extended warranty all the better!
     

Share This Page

Search tags for this page

azs

,
best cameras
,

news

,
surface microsoft lift