Surface Pro 4 Type Cover (Teal) touchpad cursor unresponsive

Discussion in 'Microsoft Surface Pro 4' started by KurtWagner, Jan 2, 2016.

  1. KurtWagner

    KurtWagner New Member

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    Hi, I'm new to the forum. I turned my surface on this morning and the type cover touchpad wasn't as responsive as it was the night. I updated the surface last night. Let me describe what I've noticed. The touchpad was perfectly fine and I haven't had any problems since purchasing it. However, this morning, I noticed that the cursor on the screen wasn't moving as much. It still moved, but it seemed very limited. I was moving my finger and where I would normally get 5 inches of movement on the cursor, I got 5 centimeters. If anyone could help, I would be most grateful. Thank you.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Welcome!

    Your SP4 may be

    1 - Pre-occupied with finalizing an update
    2 - Connecting and disconnecting a device or SD card
    3 - Updating OneDrive with big files on a slow connection
    4 - Debris interfering with the keyboard connectors. Clean / blow.
    5 - The SP4 not liking the color teal.

    Check the first four. These may take care of themselves in a short time.

    If not, try an absolute cold power down, then a reboot using both the power and volume-up buttons. Then Exit the UEFI menu.

    If still no joy, try the reboot with the keyboard disconnected to isolate the problem. Then connect the keyboard.

    Let us know.
     

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