Surface Pro 4 Type Cover (Teal) touchpad cursor unresponsive

Discussion in 'Microsoft Surface Pro 4' started by KurtWagner, Jan 2, 2016.

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  1. KurtWagner

    KurtWagner New Member

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    Hi, I'm new to the forum. I turned my surface on this morning and the type cover touchpad wasn't as responsive as it was the night. I updated the surface last night. Let me describe what I've noticed. The touchpad was perfectly fine and I haven't had any problems since purchasing it. However, this morning, I noticed that the cursor on the screen wasn't moving as much. It still moved, but it seemed very limited. I was moving my finger and where I would normally get 5 inches of movement on the cursor, I got 5 centimeters. If anyone could help, I would be most grateful. Thank you.
     
    KurtWagner, Jan 2, 2016
    #1
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Welcome!

    Your SP4 may be

    1 - Pre-occupied with finalizing an update
    2 - Connecting and disconnecting a device or SD card
    3 - Updating OneDrive with big files on a slow connection
    4 - Debris interfering with the keyboard connectors. Clean / blow.
    5 - The SP4 not liking the color teal.

    Check the first four. These may take care of themselves in a short time.

    If not, try an absolute cold power down, then a reboot using both the power and volume-up buttons. Then Exit the UEFI menu.

    If still no joy, try the reboot with the keyboard disconnected to isolate the problem. Then connect the keyboard.

    Let us know.
     
    sharpuser, Jan 2, 2016
    #2
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