Surface Pro 4 won't stay on

Discussion in 'Microsoft Surface Laptop' started by Gstal, Sep 10, 2018.

  1. Gstal

    Gstal New Member

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    My son's Surface P4 won't stay on at all and warranty just expired : ( Any suggestions vs paying $450 for a refurbished as MS suggests?
     
  2. Plantje

    Plantje Active Member

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    It starts shutting down? Or does it just go black as if you pull the plug of a desktop? How long does it stay on?
     
  3. Gstal

    Gstal New Member

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    It goes black right away .. won't stay on long enough to do anything at this point?
     
  4. Plantje

    Plantje Active Member

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    So, you get the Surface logo and then it turns black. Anyone who can help Gstal? Should be possible to get it up and running again?
     
  5. hughlle

    hughlle Super Moderator Staff Member

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    Does the Led on the magnetic power plug stay on, or does it blink etc?
     
  6. Gstal

    Gstal New Member

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    I am prompted for the screen pw then once I input it the screen goes black. Keyboard remains lit and light on cord stays on.
     
    Last edited: Sep 11, 2018
  7. Gstal

    Gstal New Member

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    I was able to access a prompt to reset the PC so trying that next
     
  8. Gstal

    Gstal New Member

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    The PC reset and was taking me through the set up then it went dark (again).. tried it 2 x and same result. Blacked out when trying to pair the pen.
     
  9. Plantje

    Plantje Active Member

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    What happens if you connect to an external screen?
     

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