Surface Pro 5 Boot Loop

Discussion in 'Microsoft Surface Help' started by Roahn Perez, Sep 9, 2019.

  1. Roahn Perez

    Roahn Perez New Member

    Joined:
    Sep 9, 2019
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Other
    Hi everyone! My Surface is stuck in an "infinite boot loop" I have done everything to try and fix it. I already tried to use the Recovery Media Tool on a USB, however, no drives come up when I try to reinstall windows. So, I then tried to manually create a partition drive in the "Command Prompt" however it when I type "list disk" it says "There are no fixed disks to show". I'm still trying to figure this out so if you have any suggestions please help. I cannot open windows at all. Whenever, I try to turn it on it just continuously shows the windows logo. I can go to the UEFI and the Windows Re-install Page. I have already tried everything in the advanced options as well. The "Start-Up Repair" option states that it could not repair my PC. The" System Restore" states that I need to specify which Windows Installing to restore however I don't know ow to do that. It has never asked me anything along those lines. Finally, the "System Image Recovery" states that an internal error occurred. Then shows an error "STATUS_WAIT_3(0x80070003)". That is everything that has to do with my situation right now. Someone please send help.
     
  2. Plantje

    Plantje Active Member

    Joined:
    Jan 9, 2016
    Messages:
    726
    Likes Received:
    60
    Trophy Points:
    28
    Location:
    Zwolle, The Netherlands
    My Device:
    SPro
    That's a quite nasty issue you got there! My initial thoughts are that your SSD is broken and cannot be addressed.
    Did you contact Microsoft support on this?
     

Share This Page