Surface Pro camera problem

Discussion in 'Microsoft Surface Pro' started by dana618, Mar 4, 2013.

  1. dana618

    dana618 New Member

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    My camera appears to be functional; however when I touch the screen to take a photo I get the following message:
    "something went wrong while taking this photo"
    I get this message using the camera and video option. Any ideas????
     
  2. bosamar

    bosamar Well-Known Member

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    Has it ever worked?
     
  3. dana618

    dana618 New Member

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    I've had my tablet for about a week and this was my first attempt at using it.
     
  4. bosamar

    bosamar Well-Known Member

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    Open Camera > swipe up from bottom > Camera Options > what do you see? Next, Open Camera > Charms Bar > Settings > Permissions > Web cam & mic ON
     
  5. dana618

    dana618 New Member

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    From my options the microphone and webcam is on.
     
  6. bosamar

    bosamar Well-Known Member

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    From the Modern UI select the Camera and then Uninstall. Reboot your Surface, open the Store > Charms Bar > Search > Camera > Reinstall > test it
     
  7. dana618

    dana618 New Member

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    Still doesn't work. Do you think a system refresh would help?
     
  8. bosamar

    bosamar Well-Known Member

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  9. dana618

    dana618 New Member

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    Thank You for your help
     
  10. bosamar

    bosamar Well-Known Member

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    I'm sorry I couldn't help you.
     
  11. ArnoldC

    ArnoldC New Member

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    Did you check the destination folder if it is there?
     
  12. dana618

    dana618 New Member

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    The problem was resolved. I called Microsoft support and my destination folders were not configured correctly. Thanks for the help.
     

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