I have a Surface Pro that I have had for only a few months. Taking it out of my briefcase (I had the keypad / cover in place) and the screen was cracked. Obviously in a briefcase it moves around and gets lightly bumped as I travel, but to have the screen crack with so little use and no dropping it or even a good bump is a huge disappointment in this products quality / toughness for a mobile device. Long story short I contacted Microsoft Service / Support and they charge about 370.00 to exchange the tablet with a replacement. Not even a repair option that I can find. I find 1. The cost outrageous and their policy of replace it or tough luck is a good way to get customers to look at other products for the future. 2. They didn't even have the decency to take a look at it before deciding it wasn't a warranty issue...... Ok here's the ultimate kicker, 3. They haven't even picked it up yet and they have already charged my credit card for the exchange. 4. Oh and when i entered my service request i was supposed to be contacted within about a day about the exchange and waited and waited until finally I had to call the local service / support number to get a call for the pick up....really bad service support again MS. Well Microsoft you just lost a future customer for any of your hardware. If the Surface Pro is any indicator of the quality / toughness of the products you make I don't want any part of anything you make in the future. While I am not an Apple fan by any means my wife has an ipad and iphone that she takes everywhere, and they get thrown in purses, handbags and bumped with everyday normal use and she's never had an issue like this. My daughter has a Samsung tablet and the same, she's a student and it goes everywhere with nary an issue. I will know better in the future than to trust MS. Bad engineering, refusal to take responsibility for your own goofs / badly engineered products / and then top it off with poor customer service. I have looked on the net and it appears this is a fairly widespread problem with the Surface. Caveat Emptor - I bought the Surface because my company uses a lot of MS software and I though I would get the Surface so I could have compatibility with all my software, doc, email I use in my office....big mistake.