Surface pro doesn't start

Discussion in 'Microsoft Surface Pro 4' started by Wim B, Mar 28, 2019.

  1. Wim B

    Wim B New Member

    Joined:
    Mar 28, 2019
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    Hello

    I have here a Surface Pro 5 witch screen is broken
    i' ve replaced a new screen , but the surface won't start up
    it loads its battery though

    issue : when I demounted the old screen the surface was still running
    I couldn't turn it off because of the broken screen

    Can this have created the startup problem ?
    Any one has experience with this

    many thanks

    greets
    Wim
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,799
    Likes Received:
    1,170
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    It sounds like the repair has caused this problem.
    It is possible that your Surface Pro 5 is running, but only the screen is not working. This could be tested with an external monitor.
     
    Turbo4AWD likes this.
  3. Turbo4AWD

    Turbo4AWD Active Member

    Joined:
    Sep 1, 2015
    Messages:
    256
    Likes Received:
    25
    Trophy Points:
    28
    My Device:
    Other

    I agree with sharpuser. I would suggest trying to connect to an external monitor to find out what is going on. Then you can take proper steps to resolving the issue.
     

Share This Page