Surface Pro LTE no longer connecting to LTE

Discussion in 'Surface Pro 2017' started by chanukya, May 19, 2019.

  1. chanukya

    chanukya New Member

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    Hi everyone,

    I booted up my Surface Pro LTE 2017 after a while and have discovered that I can no longer connect to the LTE network. I use T-mobile and I can see the network (it shows disconnected) and then when I say connect, it goes into 'connecting' and hangs. I found the following thread online:

    https://support.microsoft.com/en-us/help/4494797/surface-pro-lte-advanced-cannot-connect-to-lte

    Has anyone else experienced this problem and how have you handled it? I tried resetting my surface, and putting in the card after the reset, hoping that any patches have been applied, but it still does not work. I cannot imagine that MS has not received complaints from people, considering this is the only reason folks have this device to begin with..
     
  2. Plantje

    Plantje Active Member

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    Location:
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    Did you also apply the patch that is presented in the thread you link to?
    What I did find was, that in another European country, I cannot connect using my Dutch SIM.
     

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