Surface Pro UK Charger?

Discussion in 'Microsoft Surface Pro' started by mrjoshl, May 28, 2014.

  1. mrjoshl

    mrjoshl New Member

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    Hi, Bought a surface pro and the charger has started to act weird, (EG not chargin on certain angles) I've looked on the store for a replacement but that looks like it's for USA Only, Where would I buy a replacement from?

    Also what games can the surface pro handle?
     
  2. TwiggyShip

    TwiggyShip Member

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    My SP2 charger started doing that about a month back. I contacted support and through an online message chat I arranged to have a free replacement charger delivered, which arrived in 2 days. Your replacement will ship from Microsoft's Ireland outlet, which means it will be a UK version :)

    Also, for games I would suggest looking at this youtube channel (the more recent videos are SP2, but there are plenty of Surface Pro's on there).

    Hope that helps.
     
  3. mrjoshl

    mrjoshl New Member

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    My SP was not store bought, I got it from eBay, so I would have to pay for one as not covered by warranty?

    Checked out the gamesl, I tried to play minecraft (no texture packs clean install) and it overheated (with a themometer on screen) after half an hour playing
     
    Last edited: May 28, 2014
  4. daniielrp

    daniielrp Active Member

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    The 1 year warranty is still valid on re-sold items.
     
  5. mrjoshl

    mrjoshl New Member

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    how would I go about getting a charger sent out (if my warranty is still covered?)

    And my surface seems to be overheating (Don't know if it's a charger problem or not)
     
  6. daniielrp

    daniielrp Active Member

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    Just contact them.

    When I had to get my Touch cover repaired, used the website to arrange a callback from MS. Within 5 mins a guy from MS Ireland called me, and they sent a package for me to send the broken one off, at which point they decided to replace rather than repair, so sent me back a new cover.

    Bear in mind if you do this, you will be without a charger for a few days. All in all from sending it to them to getting a new one took me around 5 days I think.

    P.S. If you are worried about the warranty thing, just don't mention eBay. I was never asked where I got it, all they need is serial number, and if on the system it shows that it is less than a year old, they should provide you with all the help you need.
     
  7. mrjoshl

    mrjoshl New Member

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    Thanks for the support, Will contact Microsoft now about it, Will be sad not having my laptop for about a week as it's all I have lol
     
  8. mrjoshl

    mrjoshl New Member

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    getting sent out a replacement charger, brilliant

    Which now brings me to gaming on the Surface Pro, what can it handle?

    and how can I monitor temperature and other system information to make sure it's not overheating
     
  9. kayzee

    kayzee Well-Known Member

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    There is another thread on here where someone has basically listed every game that'll run! Have a look around :) (seems to run most things quite well tbh)
     
  10. kundas1

    kundas1 Super Moderator Staff Member

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    it should not be over heating when playing games! perhaps your device is defective and that is why the seller SOLD the device? what I would do is call MS back and see what they say about it over heating... also what I suggest is to vacuum GENTLY the exhaust ports using the thin adapter for dust and buildup... then your device might not over heat while gaming anymore...
     
  11. wharncliffeowl

    wharncliffeowl Member

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    I have had my Surface Pro 2 a year now. After 6 months my charger no longer worked. I believe the flimsy cable which is attached to the charger unit had broken internally. Having purchased my SP2 online from John Lewis I went to my local store and they simply exchanged the charger without fuss. 6 months later it's happened again. I really believe these charger cables are not robust enough for daily mobile use. Anyone else had similar problems?
     
  12. wharncliffeowl

    wharncliffeowl Member

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    John Lewis exchanged my second faulty power unit in 12 months today.
     

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