Hi All, I called the Surface team the other day to ask if they would take my month and half Surface pro as a trade in for the newly released Surface pro 2. I was on the phone for over a hour and spoke to numerous people ending with a regional manager. I was told nothing could be done but if I had a Ipad I could trade that in. I was shocked. I have been really enjoying the pro and 8.1 except for some bugs and my biggest grip, battery life which is not even close to my 2011 mac air, which is only still with me as backup. Microsoft/ Surface team, you have a amazing product but a lot of influences need to be swayed for this to be a home run. Take a cue from some of your competitors customer service techniques. When you help a customer solve a reasonable request you gain a customer for life.