Surface RT: edges of screen registers taps... help?

Discussion in 'Microsoft Surface General Discussion' started by malokevi, Sep 10, 2013.

  1. malokevi

    malokevi New Member

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    Hey all,

    I'm not sure if this is an 8.1 issue, or an issue with the pad itself.

    A few times a day, when I'm using the surface, the edge of the screen will start to register finger taps over and over again. This causes everything I do to behave wildly, and sometimes renders my own taps inert. The touches usually register in the top right corner, but a moment ago it was happening on both sides of the screen simultaneously.

    Another one I have is when I'm on the metro screen (start menu) it will sort of start vibrating slightly, and any attempt to pull the screen up or down is met with resistance, like something is already keeping it in place... if that makes sense.

    Has anyone heard of these issues? I was trying to run a google search, but it's not something thats easy to articulate in a few words.

    :crazy:
     
    Last edited: Sep 10, 2013
  2. oion

    oion Well-Known Member

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    Honestly, I would get that investigated by Microsoft. Should still be under warranty even if you bought the first-first gens the day it came out. Sounds like a hardware issue than software.
     
  3. malokevi

    malokevi New Member

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    Thanks oion, I thought that was probably the case, but never huts to ask! I'll try the proper channels. *sigh*
     
  4. pallentx

    pallentx New Member

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    I had this happen - phantom touches in the corners. A reboot would fix it, but it was annoying. I called MS support, they said it could be static buildup, but they sent me a new one and the issue has never come back. I would call support. They were good to deal with and handled the swap quickly.
     
  5. machistmo

    machistmo Active Member

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    Sounds like a defective touch sensor. Of the 17 ThinkPad Tablet2's we had in-house we have seen this once as well. I would think with almost a billion dollars in RT's sitting in storage they would be more than happy to hook you up with a replacement.
     
  6. malokevi

    malokevi New Member

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    Thanks guys. It's reassuring to know that I'm not the only one. Definitely going to be after a replacement this week.

    Cheers
     

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