Surface RT frozen at login and won't power down

Discussion in 'Microsoft Surface Help' started by newuser2014, Jan 2, 2014.

  1. newuser2014

    newuser2014 New Member

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    received Surface RT for Christmas, has frozen several times in apps but this time cannot get it to power off.
    help!
     
  2. kundas1

    kundas1 Super Moderator Staff Member

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    My Device:
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    Hold down the power button for 20 seconds it should do a "force shut down" then press the power button to re-open the tablet
     
  3. Rallicat

    Rallicat New Member

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    Make sure you do a full Windows Update to get the latest updates and patches from Microsoft - should fix these sort of issues.

    From the 'charms bar' go to settings, then click the link for 'PC Settings' In the app, goto the 'Update and Recovery' section, then click on 'Check Now' in the right hand side to check for updates - do a full install of all updates and firmware updates.

    It's a good idea to leave Windows Update set to automatic updates - new firmware and patches come out monthly! Otherwise, make a note in your diary to check for updates manually every month!
     

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