Guys, I've not posted on here for some time, mostly because I've been contempt with my purchase and haven't had any issues or queries. I've been using the Surface for work, photo processing and web browsing, without any troubles - until now. As I logged in last night it prompted that the tablet would restart in 2 days to finalise an update, instead I decided to restart it immediately. However, once it rebooted it was VERY sluggish and eventually ground to a hault on the metro interface. After a few minutes I realised I would have to force shutdown, which I did. Now it won't boot beyond the 'Surface' text that appears when you first power-on. It doesn't reach the recovery stage or USB-boot stage. I've spoken with MS and they're suggesting an exchange, but my concern is the loss of my photos. I have originals on my SD card but I've processed hundreds of photos using various apps and I really don't want to lose that. Is there any other suggestion that anyone can offer? I'm disappointed that an MS update seems to have destroyed my tablet and worser still, that MS aren't willing to attempt any form of repair/recovery with my device. if this is the service I can expect from MS, I'm sad to say that a replacement will be great for one thing only - to sell on.