Well that's my problem. The surface works perfectly but when i install the update 3 from windows update (KB3033055) or the standalone pack (KB3097667) from the official microsoft site and i restart the surface in order to finish the installation it won't turn on. All i obtain is a black screen with the wifi logo blinking and the mouse icon moving but notting else. Only thing i can do after that is refresh the surface or a factory reset. I have all the updates installed except the ones i have mentioned. Please tell me if there's a solution for this, i really want the start menu on my surface but i can't install those updates.