Solved Surface Type-C Driver OPM error every 10 seconds in Event Viewer

Discussion in 'Microsoft Surface Book' started by brosenz, Jan 1, 2018.

  1. brosenz

    brosenz Member

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    Something happens on my Surface Book 2 that suddenly today I started seeing the following Warning/Error message on Event Viewer, the exact same 2 messages will be triggered every 10 seconds exactly and they are non-stop. I restarted the SB2 without any results, the messages keep happening, A day ago I did not have any. How can I stop them and fix the root cause. Thanks

    Surface Type-C Driver OPM command sequence timedout: Command 0x5.
    Surface Type-C Driver OPM active command is cleared for recovery: Command 0x5.


     

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  2. jnjroach

    jnjroach Administrator Staff Member

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    What do you have plugged into your Type C port?
     
  3. brosenz

    brosenz Member

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    Nothing
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Weird - I got the same when I had a the Lumia 950 Continuum Dock plugged in - but only one instance. Do you have any pending updates?
     
  5. brosenz

    brosenz Member

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    Everything is up to date with Windows Update, I just ran the Surface Diagnostic Toolkit and fixed it, very weird, I do not know what the SDT will do, but maybe there was something (driver) corrupted and it fixed it, :)
     
    Last edited: Jan 1, 2018
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  6. jnjroach

    jnjroach Administrator Staff Member

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    Excellent - marking as solved...I saw you posted this across the web it would be good to go back and close the loop on Reddit, Answers.Microsoft.com and any others that you posted on...
     
  7. brosenz

    brosenz Member

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    Will do, only the ones you found :(
     
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  8. rolldog

    rolldog New Member

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    Glad I ran across this thread. I ordered a third party dock, one that connects to the USB type C port instead of using Microsoft's dock, just to see if I can eliminate some of the power/external monitor /etc problems some people have been reporting. I certainly don't want to have to deal with issues with the USB type C port.

    Sent from my SM-G955U using Tapatalk
     
  9. unruledboy

    unruledboy Active Member

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    Same problem here: Surface Type-C Driver PPM availability notification failed, PPM availability state = 1.

    In the Device Management, "Surface Ucsi Device" says: Windows has stopped this device because it has reported problems. (Code 43)

    Can't connect to my external monitor, Surface Diagnostic Toolkit did not fix it.

    Updated to the latest version of Windows did not fix it.
     
    Last edited: Apr 9, 2019
  10. unruledboy

    unruledboy Active Member

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    Well, weird, after I detach the tablet, put it back again, it is working now....
     
  11. sharpuser

    sharpuser Super Moderator Staff Member

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    Congrats. I wonder if a connector was dirty or had some debris you were able to overcome.
     

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